FAQs

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more details, please see our return & refund policy.

Yes, you can. Please contact our customer support at support@elegrp.com to request an order cancellation or exchange.

We currently ship to the United States, Europe, and the United Kingdom. For more details, please see our shipping policy.

Thank you for your understanding.

You will receive a tracking email once your order ships. Use the tracking number to check your delivery status. For any questions, contact us at support@elegrp.com.

Home EV charging setup depends on your existing electrical system. If you already have a 240V outlet in your garage, you can simply plug in a Level 2 charger and start charging. If not, you’ll need a qualified electrician to install the proper circuit or hardwire the unit to ensure safe and compliant operation.

For lighter daily use, a Level 1 charger can be connected directly to a standard 120V outlet, making it a convenient option for overnight charging.

Compatibility depends on the connector type your vehicle uses. In North America, most EVs support the J1772 standard for Level 1 and Level 2 charging, while Tesla models use their own connector design. In many cases, adapters can be used to bridge the difference between charger types.

To ensure proper compatibility, it’s best to confirm your vehicle’s charging port before purchasing a charger.

A Level 2 charger operates on a 240V power supply and usually needs its own dedicated circuit, typically rated between 40 and 60 amps. Installation is commonly done using a NEMA 14-50 outlet or through a direct hardwired connection.

To ensure safety and proper performance, it’s recommended to have a licensed electrician determine the correct breaker and wiring specifications.

The right adapter depends on both your vehicle’s charging port and the type of charger you plan to use. For instance, you may need a Tesla-to-J1772 adapter to connect a J1772 vehicle to a Tesla charger, or a J1772-to-Tesla adapter for the opposite scenario.

Make sure the adapter you choose matches the connector type and supports the required voltage and current for safe charging.

Attach the adapter to the charging station first, then connect it to your vehicle’s charging port. Ensure both ends are firmly secured before starting. In most cases, charging will begin automatically, though some stations may require manual activation.